faq
Neeve products are made with clean, conscious ingredients—free from synthetic fragrances, harsh chemicals, and unnecessary additives. Every product is designed to support your well-being and respect the planet.
Yes! Our formulas are thoughtfully crafted to be gentle and effective, with ingredients chosen for their skin-soothing properties. We always recommend patch testing first, just to be sure.
Absolutely. Neeve is 100% vegan and cruelty-free. We never test on animals or use animal-derived ingredients.
Yes, where necessary. We use natural, safe preservatives (like Plantaserv U) to ensure product freshness and stability, especially in water-based formulas.
No. We only use essential oils for their natural aroma and therapeutic benefits—and always in skin-safe concentrations.
Most products last 6–12 months depending on the formula. Keep them out of direct sunlight, and always store with lids closed tightly.
Due to the nature of skincare, we can’t accept returns on opened products. However, if something isn’t right, please reach out—we want to help make it right.
All Neeve products are handmade in Australia with locally sourced and ethically imported ingredients.
Yes! We use glass packaging wherever possible and are working on a refill and return system to make your routine even more sustainable.
You can chat with us at any time through the website chat or reach out via our social media channels. We love hearing from our community.
