Question 1

What makes Neeve products different?

Accepted Answer

Neeve products are made with clean, conscious ingredients—free from synthetic fragrances, harsh chemicals, and unnecessary additives. Every product is designed to support your well-being and respect the planet.

Question 2

Are Neeve products suitable for sensitive skin?

Accepted Answer

Yes! Our formulas are thoughtfully crafted to be gentle and effective, with ingredients chosen for their skin-soothing properties. We always recommend patch testing first, just to be sure.

Question 3

Are your products vegan and cruelty-free?

Accepted Answer

Absolutely. Neeve is 100% vegan and cruelty-free. We never test on animals or use animal-derived ingredients.

Question 4

Do you use preservatives in your skincare?

Accepted Answer

Yes, where necessary. We use natural, safe preservatives (like Plantaserv U) to ensure product freshness and stability, especially in water-based formulas.

Question 5

Do your products contain synthetic fragrance?

Accepted Answer

No. We only use essential oils for their natural aroma and therapeutic benefits—and always in skin-safe concentrations.

Question 6

What’s the shelf life of your products?

Accepted Answer

Most products last 6–12 months depending on the formula. Keep them out of direct sunlight, and always store with lids closed tightly.

Question 7

Can I return a product if it doesn’t suit me?

Accepted Answer

Due to the nature of skincare, we can’t accept returns on opened products. However, if something isn’t right, please reach out—we want to help make it right.

Question 8

Where are your products made?

Accepted Answer

All Neeve products are handmade in Australia with locally sourced and ethically imported ingredients.

Question 9

Do you offer refills or zero-waste packaging?

Accepted Answer

Yes! We use glass packaging wherever possible and are working on a refill and return system to make your routine even more sustainable.

Question 10

How can I contact you with questions or feedback?

Accepted Answer

You can chat with us at any time through the website chat or reach out via our social media channels. We love hearing from our community.

faq